Technical Support
Your technical support issues are important to us. We’re committed to addressing and resolving our customers’ technical services needs quickly and accurately.
XyEnterprise Customer Support is available during business hours throughout the continental US, as well as in Europe, Australia and New Zealand. Hours and contact information vary by location as shown below.
- Continental United States:
- (Phone) 800.925.1269
- (Fax) 781.756.4320
- (E-mail) dispatch@xyenterprise.com
- Maintenance customers: Monday – Friday, 8:30am – 5:00pm (according to local time zone at point of service origination)
- Time and material customers: Monday – Friday, 8:30am –5:00pmET (regardless of time zone)
- Additional fee-based coverage is available for evenings, holidays and weekends with prior notification.
- Europe:
- (Phone) For Contenta: +44 (0)1753 725501
- (Phone) For XPP: +44 (0) 1753 725503
- Maintenance customers: Monday – Friday, 9:00am – 5:00pm (according to local time zone at point of service origination)
- Time and material customers: Monday – Friday, 9:00am – 5:00pm (according to local time zone at point of service origination)
- Additional fee-based coverage is available for evenings, holidays and weekends with prior notification.
- Australia and New Zealand:
- (Phone) +61 2 9873 6600
- All customers: Monday – Friday, 9:00am – 5:00pm (according to local time zone at point of service origination)
- When contacting any of our support centers, please be prepared to explain your problem or question and provide the following information:
- Your Customer Site Number – provided in your customer license file
- Your name and phone number
- XyEnterprise product name and version
- Hardware platform
- Operating system
